Acceptable Use Policy
**Last Updated:** March 6, 2025
1. Introduction
This Acceptable Use Policy ("AUP") supplements the Terms of Service and defines acceptable and prohibited uses of Flowziac's WhatsApp automation platform and services ("Services"). By using our Services, you agree to comply with this AUP.
2. General Principles
You agree to use our Services in a responsible, ethical, and lawful manner. Your use must not:
- Harm or threaten the safety, security, or well-being of any person
- Violate any applicable law, regulation, or third-party rights
- Interfere with or disrupt the integrity or performance of our Services
- Attempt to gain unauthorized access to our systems or networks
3. Prohibited Uses and Content
3.1 Illegal or Harmful Content
You **MUST NOT** use our Services to create, send, store, or transmit:
- **Illegal Content:** Material that violates any applicable law, including but not limited to:
- Child sexual abuse material (CSAM)
- Drugs, weapons, or other controlled substances
- Stolen goods or counterfeit items
- Content that promotes terrorism or extremism
- Materials that infringe on intellectual property rights
- **Malicious Content:** Viruses, malware, spyware, ransomware, or any code designed to harm systems or data
- **Fraudulent Content:** Phishing attempts, scams, pyramid schemes, or deceptive marketing
- **Hate Speech:** Content that promotes discrimination, violence, or hatred against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
- **Adult Content:** Pornographic material or sexually explicit content
- **Personal and Confidential Information:** Other people's personal data without proper consent and lawful basis
3.2 Spam and Unsolicited Communications
You **MUST NOT** use our Services to:
- Send unsolicited bulk messages (spam)
- Send messages to recipients who have not consented to receive them
- Send messages to numbers obtained through unethical means (scraped, purchased without consent, etc.)
- Impersonate another person or entity
- Forge headers or manipulate identifiers to disguise the origin of messages
- Use auto-dialers or random number generators
- Send messages at unreasonable hours or frequencies that constitute harassment
- Bypass or encourage others to bypass opt-out mechanisms
3.3 WhatsApp Policy Violations
You **MUST NOT**:
- Send promotional messages using session messages (24-hour window) - all promotional content must use approved template messages
- Use our platform to send messages that violate WhatsApp's Commerce and Business policies
- Attempt to manipulate WhatsApp's message templates or approval process
- Send messages to WhatsApp accounts that have blocked your business
- Use unofficial or modified WhatsApp clients
- Attempt to circumvent WhatsApp's rate limits or quality rating systems
- Send messages to users who have opted out or reported spam
3.4 Harassment and Abuse
You **MUST NOT**:
- Send threatening, abusive, or harassing messages
- Stalk or harass individuals or organizations
- Send messages intended to intimidate or coerce
- Engage in doxxing (publishing private personal information)
- Create fake accounts for malicious purposes
3.5 System Abuse
You **MUST NOT**:
- Use automated means to access our Services (bots, scrapers, crawlers) except as explicitly permitted through our API
- Attempt to reverse engineer, decompile, or disassemble our software
- Interfere with or disrupt the proper functioning of our Services or servers
- Attempt to overload our infrastructure (DoS/DDoS attacks)
- Use our Services to host or transmit content that violates this AUP
- Share your account credentials or allow unauthorized access
- Create multiple accounts to circumvent usage limits or bans
3.6 Data Protection Violations
You **MUST NOT**:
- Upload or process personal data without a lawful basis and proper consent
- Process sensitive personal data (health, biometric, genetic, etc.) without explicit consent and appropriate safeguards
- Violate data subject rights (ignore deletion requests, access requests, etc.)
- Transfer data to countries without adequate data protection laws without proper safeguards
- Use our Services for surveillance purposes without legal authority
- Process children's data without verifiable parental consent
3.7 High-Risk Industries and Use Cases
Our Services are **NOT** intended for use in:
- Military, weapons, or defense applications
- Gambling or betting operations (unless explicitly licensed and permitted)
- Adult entertainment or escort services
- Multi-level marketing (MLM) or pyramid schemes
- Cryptocurrency schemes that may be considered securities or unregistered offerings
- Any activity requiring specific regulatory licenses that you do not possess
If your business operates in a regulated industry (healthcare, finance, education, etc.), you are responsible for ensuring compliance with industry-specific regulations.
3.8 Misrepresentation
You **MUST NOT**:
- Falsely represent your business, products, or services
- Mislead recipients about the purpose of messages
- Use our Services to impersonate Flowziac or any other entity
- Make false claims about endorsements or partnerships
4. Monitoring and Enforcement
4.1 Our Rights
We reserve the right to:
- Monitor your use of the Services to ensure compliance with this AUP
- Investigate suspected violations
- Remove or disable access to content that violates this AUP
- Suspend or terminate accounts that violate this AUP
- Report illegal activities to relevant authorities
- Cooperate with law enforcement and regulatory bodies
4.2 Automated Detection
We employ automated systems to detect potential violations, including:
- Spam detection algorithms
- Rate limiting and abuse pattern analysis
- Content scanning for prohibited material
- Quality monitoring for WhatsApp compliance
5. Consequences of Violations
Violations of this AUP may result in:
- **Warning:** For minor or first-time violations
- **Suspension:** Temporary restriction of Services
- **Termination:** Permanent account closure without refund
- **Legal Action:** Pursuit of damages and injunctive relief
- **Reporting:** Notification to law enforcement or regulatory authorities
The severity of the response will be determined based on:
- Nature and severity of the violation
- Impact on other users or third parties
- Whether the violation was intentional or repeated
- Your cooperation in resolving the issue
6. Reporting Violations
If you become aware of any violation of this AUP, please report it to us:
**Email:** abuse@flowziac.com
Include as much detail as possible:
- Your contact information
- Description of the violation
- Evidence (screenshots, message content, etc.)
- Date and time of the violation
- Any other relevant information
We will investigate all reports promptly and take appropriate action.
7. Appeal Process
If your account is suspended or terminated for AUP violations, you may appeal by contacting us at support@flowziac.com. Provide:
- Your account details
- Explanation of why you believe the action was mistaken
- Any evidence supporting your appeal
We will review your appeal and respond within 7 business days. Our decision on appeals is final.
8. Updates to This Policy
We may update this Acceptable Use Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the updated AUP.
9. Contact
For questions about this Acceptable Use Policy, contact:
Flowziac Technologies Private Limited
Email: legal@flowziac.com
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Key Reminders:
✅ **Always obtain proper consent** before sending messages
✅ **Use approved templates** for promotional content
✅ **Respect opt-outs** immediately
✅ **Protect your account credentials**
✅ **Comply with WhatsApp's policies**
✅ **Be transparent** about who you are and why you're messaging
✅ **Honor data subject rights**
✅ **Use the platform responsibly** and ethically
When in doubt, err on the side of caution and consult our documentation or legal counsel.